Satisfaction Guarantee
We want you to feel safe buying your business system. If it genuinely does not help your business after a real trial, we will refund most of what you paid — under the simple, fair conditions below.
90 days
guarantee window
6 active weeks
minimum usage
100% core
refund level
1. What is covered
The guarantee covers the Core system (fixed one-off price). Add-ons are not bought separately — they already ship inside the system you own — so there is no add-on purchase to refund. Monthly maintenance fees paid during the window are refundable minus the card-processing fee. Not covered: the one-off add-on setup-and-testing fees, the $25/mo hosting fee, per-fix support charges, third-party services (e.g. call, text or card providers) and your own Lovable workspace subscription.
2. When it starts
The 90-day window starts the day the system is handed over to you on your own Lovable workspace and you receive the handover email.
3. Usage requirement
To qualify for a refund you must have actually used the system. That means at least 10 bookings, at least 20 customer records, and admin activity across at least 6 separate weeks during the guarantee window. We can only fix what we can see; a system that was never logged into cannot be considered “not working”.
4. Refund split
If approved, the Core system is refunded at 100% of the paid Core price. Monthly maintenance fees paid during the guarantee window are refunded minus a 3% card-processing fee, which the payment provider keeps. One-off add-on setup-and-testing fees are not refundable: that is real work already carried out and billed. The $25/mo hosting fee is not refundable either, as it is paid onward to Lovable. Refunds are processed within 14 business days to the original payment method.
5. Clean exit
Before a refund is released, you must delete the installed system, project history and Lovable chat history from the workspace where it was delivered. Buildmy.business must also remain a workspace collaborator while the request is reviewed so we can verify the deletion and logs.
6. How to request a refund
Send a written request from the business email used during the wizard, include the reason, and confirm we still have collaborator access. We will schedule a short review call, verify the usage logs, and instruct the clean exit if the request is approved.
7. What is not refundable
One-off add-on setup-and-testing fees, the $25/mo hosting fee, the 3% card-processing fee on refunded maintenance payments, per-fix support work, domain registration fees, SMS/call credits, third-party subscriptions and any custom work outside the Core agreement are not refundable under this guarantee.
Why a clean exit?
The refund is not a way to keep the system for free. Deleting the project and chat history confirms you are returning the product, and it protects both sides. You are welcome to keep any data exports we provide before deletion.